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Terms of purchase

1. Price lists

All the prices shown in the list of our products include VAT in the countries where it is applicable and are valid except for transcription errors or computer problems.

In relation to Value Added Tax, as a general rule, the tax rate of 21% and for transportation will be applied.

The exposed prices may be revised and modified if the conditions require it at any time.

2. Payment systems

  • Bank transfer.
  • PayPal
  • VISA or MASTERCARD credit card

a) Transfer

If you select a bank transfer payment method, you will receive along with the confirmation of your order an e-mail where you will be informed of the account number in which to make the bank transfer in the name of ASPRONA.

It is very important that you indicate in the subject the order number, as well as your name and surname, and make the transfer within 3 days from the day you place the order in order to validate it.

Do not forget that you must make the payment in euros and that all possible exchange and banking commissions run on your own when you opt for this payment system.

b) VISA or MASTERCARD credit card.

Selecting the safe purchase mode, we guarantee that each of the transactions made in TitanesSolidarios.com is 100% secure. All transactions that involve the transmission of personal or banking data are made using a secure environment. TitanesSolidarios.com uses a server based on the standard security technology SSL (Secure Socked Layer). All information transmitted to us travels encrypted through the network.

Likewise the data on your credit card are not registered in any database but go directly to the POS (Point of Sale of the Bank).

We also inform you that in an effort to provide greater security to the owners of credit cards, we have incorporated into our payment gateway the secure payment system called CES (Secure Electronic Commerce). In this way, if you hold a “secure” card, you can always make payments with a VISA or MASTERCARD card in our store.

When paying with a VISA or MASTERCARD card, you will always be asked for the following information: the card number, the expiration date, and a validation code, which matches the last 3 digits of the number printed in italics on the back of the card. your credit card, offering in this way, more guarantees about security in the transaction.

3. Shipping methods and delivery times

Due to the specialization and the artisan component of the items offered in Titanes Solidarios, orders will begin to be delivered by the end of January, depending on the availability of the products and the countries of destination.

ASPRONA reserves the right to vary the type of delivery and the company for which it is made, regardless of what is stated in these pages and provided that it does not cause a manifest damage to the customer.

4. Guarantee

ASPRONA’s clients benefit from the trust that the products manufactured by CUSFIT offer, since by using top quality materials they produce our articles, always having one year of guarantee against manufacturing defect.

Defects or damage due to incorrect use or handling of material or wear caused by normal use thereof, are not included in this warranty.

Losses in the functionality of the articles, due to the limitations of their design, are also excluded from the coverage of this guarantee.

The client at the reception of the order must check the merchandise and in case of incident must reflect it on the delivery note that is provided for signature and acceptance by the logistics company or transport agency.

5. Returns and material changes

Our customer service department has an after-sales service to solve any problem with our items or shipments, through which we try to offer a fast and efficient service to our customers.

If for any reason you are not satisfied with your order, you have a period of 7 working days, from the date of delivery of the order, to return it. (According to article 44 of Law 7/1996, of January 15 of Retail Trade Regulation modified by Law 47/2002, of December 19.).

You just have to send us the product in perfect conditions and in its original packaging, including warranties, labels and instructions for use.

It is very important that you return the perfectly packed change or return products. In case the products are damaged due to improper packaging, we will not accept the return.

Once we receive the merchandise in our warehouses and verify that all the above conditions are met, ASPRONA will accept the return of the product and will proceed to the reimbursement of its amount according to the modality of payment made, and where appropriate, to the shipment of the new product.

Sometimes shipments abroad can have added costs in the customs of the country of delivery or added taxes. If the order is not picked up, the refund will not be made.

To make a change or return, you must send an e-mail to titanes@titanessolidarios.com .

6. Limitation of liability

It is the responsibility of the client to be able to use the materials that ASPRONA distributes. ASPRONA declines all responsibility for the use that our clients give to the distributed products.

7. Legislation and jurisdiction

These general conditions will be interpreted in accordance with the legislation in force in Spain in the matter, which will apply subsidiarily in everything that has not been foreseen in them. (Basically Law 34/2002 of July 11 on information services and electronic commerce)

Both parties submit to the jurisdiction of the Courts of Albacete.